We believe in transparency and fairness. Here's our honest policy on refunds and cancellations - no confusing terms, just clear information.
Here's what you need to know about refunds and cancellations at HireLift:
Cancel your subscription before the next billing cycle - no questions asked.
Our paid features currently do not contain any money-back guarantee.
Questions or issues? Our support team is ready to help you out.
Since HireLift provides digital services that are delivered instantly, our refund policy reflects the nature of these services:
Resume audits, template access, and HR contact lists are available instantly once you subscribe. These are digital services that provide immediate value.
Once you've received and used our digital services, we generally cannot offer refunds. This is because the value has been delivered to you immediately. However, we do have exceptions...
If you're not satisfied with our service quality or encounter technical issues that prevent you from using our features, we'll work with you to find a solution that's fair for everyone.
Canceling your HireLift subscription is straightforward. You can cancel anytime before your next billing cycle:
Log in to your HireLift account and navigate to your dashboard settings.
Look for 'Subscription' or 'Billing' in your account settings menu.
Hit the cancel button and confirm your choice. Your subscription will remain active until the end of your current billing period.
You'll receive an email confirming your cancellation and the date when your subscription will end.
While we don't typically refund digital services once delivered, there are specific situations where we'll gladly process a refund:
If technical problems prevent you from accessing or using our services for an extended period, we'll issue appropriate refunds or service credits.
Accidental double charges, wrong plan selections, or payment processing errors will be promptly refunded once verified.
If our service is down for extended periods or we fail to deliver promised features, we'll provide proportional refunds or credits.
Every situation is unique. If you have special circumstances not covered here, please reach out to us. We're reasonable people and will work with you to find a fair solution.
If you qualify for a refund, here's what you can expect from our process:
We're here to help! If you have questions about cancellations, refunds, or need assistance with your account, don't hesitate to reach out.
We typically respond within 24 hours and will work with you to resolve any issues fairly and quickly.
This refund and cancellation policy may be updated from time to time. We'll notify you of any significant changes. We believe in treating our users fairly and building long-term relationships based on trust and mutual respect.